Blonde highlighted bob wig

 Absolutely, Gigi — here’s a **clean, short, and professional Return & Refund Policy** written specifically to display **under your product listings** on **www.gigiwigs.net**. It’s concise enough for product pages but still detailed enough to protect your business.

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**Return & Refund Policy**

We want every customer to feel confident when shopping with us. Please review our policy before placing your order.

**3‑Day Inspection Window**

Customers have **3 business days** from the delivery date to inspect their order. Any issues must be reported within this window.

**Custom Wigs & Custom Hair Toppers**

All custom wigs and custom-made hair toppers are **final sale**.

If your item arrives **not as described**, you may request an **exchange only** within 3 business days. Items must be **unused, uncut, unaltered**, and returned with all original packaging and accessories.

**Hair Extensions**

Hair extensions may be eligible for a return or exchange only if they are **unused, uninstalled, unwashed**, and still in their **original packaging**. Once opened, worn, brushed, dyed, or installed, they are **not eligible** for return.

**Incorrect or Not‑as‑Described Items**

If you receive the wrong item or something not as described, contact us immediately with photos. Approved claims will be eligible for an exchange.

**Do NOT Return Items Without Approval**

Please **do not** ship any items back without contacting us first.

We use a **different return address**, and unauthorized packages may be delayed or refused.

**Shipping Costs**

Customers are responsible for return shipping unless the issue was our error. Original shipping fees are non‑refundable.

**Start a Return or Exchange**

Email us at **Gigi@gigiwigs.net** with your order number, photos (if needed), and a brief explanation. We will provide the correct return address and next steps.

**Shipping & Delivery Policy**

We work hard to ensure every order is processed and delivered with care. Please review our shipping and delivery guidelines before placing your order.

**Processing Time**

All orders require processing before shipment.

- **Custom wigs & custom hair toppers:** Processing times vary based on customization and order volume.

**Hair extensions:** Typically ship faster if in stock.

You will receive a confirmation email once your order has been processed.

processing time is 14-21 days or less depending on our order volume.

**Shipping Time**

Shipping time begins *after* your order has been processing which is 14-21 days, Delivery times depend on your location and the shipping method selected at checkout.

**Tracking Information**

Once your order ships, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking updates to appear.

**Address Accuracy**

Please double‑check your shipping address at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

**Lost, Stolen, or Delayed Packages**

Once a package is marked as **delivered** by the carrier, we are not responsible for lost or stolen items.

If your package is delayed or missing, please contact the shipping carrier directly to open a claim.

**International Shipping**

International customers are responsible for any customs fees, duties, or taxes required by their country.

**Order Changes & Cancellations**

Because many of our products are custom-made, orders cannot be changed or canceled once production has started.

**Return Address Notice**

Do **not** send any items back to the shipping address on your package.

We use a **different return address** for processing returns and exchanges.

Unauthorized returns may be delayed or refused.

For return or exchange requests, please email us at **Gigi@gigiwigs.net**.

**Privacy Policy**

At Gigi Wigs, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how it is used, and how we keep it secure when you visit or make a purchase on **www.gigiwigs.net**.

**Information We Collect**

We may collect the following information when you interact with our website:

- Name, email address, phone number, and shipping/billing address

- Order details and payment information (processed securely through third‑party payment providers)

- Website usage data such as pages viewed, device type, and browser information

We do **not** store full credit card numbers or sensitive payment details.

**How We Use Your Information**

Your information is used to:

- Process and fulfill orders

- Communicate with you about your purchase

- Provide customer support

- Improve website performance and user experience

- Send updates or promotions (only if you choose to subscribe)

**Sharing Your Information**

We do not sell or share your personal information with third parties, except:

- Trusted service providers (payment processors, shipping carriers)

- When required by law or to prevent fraud

These partners only receive the information necessary to perform their services.

**Cookies & Tracking**

Our website may use cookies to improve your browsing experience, analyze traffic, and remember your preferences. You can disable cookies in your browser settings at any time.

**Data Security**

We use secure systems and encryption to protect your personal information. While no online system is 100% secure, we take every reasonable step to safeguard your data.

**Your Rights**

You may request to:

- Access the personal information we have about you

- Update or correct your information

- Request deletion of your data (where legally allowed)

To make a request, contact us at **Gigi@gigiwigs.net**.

### **Updates to This Policy**

We may update this Privacy Policy as needed. Any changes will be posted on this page with an updated revision date.

**Contact Us**

If you have questions about this Privacy Policy or how your information is handled, please email us at:

📧 **Gigi@gigiwigs.net**